Terms of Service & Limited Warranty
Agreement. This document sets forth the Terms of Service and Limited Warranty Agreement (“Agreement”) governing all services rendered by Barrett Transportation Services, Inc. and Barrett Auto, LLC, together doing business as Barrett Auto Service Center (collectively, “Barrett Auto”), to their customers. Barrett Transportation Services, Inc. is the legal entity holding the applicable New York State dealer/repair license. By signing any estimate, work order, invoice, or repair order, or by authorizing work in person, by telephone, or electronically, the customer (“Client”) acknowledges and agrees to these terms.
Definitions
- Client: the individual or entity engaging Barrett Auto for Services.
- Barrett Auto: Barrett Transportation Services, Inc. and Barrett Auto, LLC, together doing business as Barrett Auto Service Center, the service provider.
- Services: all repair, maintenance, diagnostic, and other automotive work performed by Barrett Auto.
- Parts: all components, materials, and consumables supplied and/or installed by Barrett Auto.
- Vehicle: the automobile, truck, or other motorized conveyance presented by the Client.
- Job Notes: the written documentation — estimates, work orders, and invoices — detailing the Services performed, Parts supplied, and any specific exclusions or warranty terms for a particular repair.
- Drivetrain: for purposes of this Agreement, the transmission, transfer case, driveshaft(s), differential(s), CV/half-shaft axles, and U-joints. The engine assembly is addressed separately under the Limited Warranty.
Your Rights as a Repair Shop Customer (New York)
Barrett Auto is a registered New York State motor vehicle repair shop and complies with the New York Motor Vehicle Repair Shop Act (Vehicle & Traffic Law Article 12-A) and its regulations (15 NYCRR Part 82). As our Client, you have the following rights:
- Written estimate. Upon request, you are entitled to a written estimate listing the parts and labor necessary for each repair, the cost of each, and a notation of any part that is used or not of original-equipment quality. A reasonable fee may apply for preparing an estimate.
- Authorization. Barrett Auto will not perform any Service that you have not authorized. If you authorize work by telephone, we will record the date, time, and name of the person giving authorization on the invoice.
- No surprise charges. Your final bill will not exceed your authorized written estimate by more than ten percent (10%) without your additional consent.
- Return of replaced parts. You are entitled to the return of replaced parts, except parts sold on an exchange basis or subject to a manufacturer’s warranty, provided you make the request in writing before work begins.
- Itemized invoice. On completion, you will receive a detailed invoice listing each repair, each part replaced and its cost, labor charges, the odometer reading, the terms and time limit of any guarantee, and our DMV registration number.
- Inspection. You may inspect your Vehicle, and the replaced parts, before paying — though the Vehicle may not be removed from the premises without payment.
Limited Warranty
I. Scope
Barrett Auto provides a limited warranty on parts and associated labor for twenty-four (24) months or twenty-four thousand (24,000) miles, whichever occurs first, from the date the repair is completed. This Limited Warranty applies to all repairs unless specifically and explicitly modified or excluded in the written Job Notes for a particular repair.
II. Coverage
This Limited Warranty covers defects in materials and workmanship under normal use and service conditions.
III. Engine & Transmission Installations
New engine and new transmission installations are covered under the standard 24-month / 24,000-mile Limited Warranty described in Section I, on the same terms as any other repair.
Used, rebuilt, or remanufactured components. Where a used, rebuilt, remanufactured, or customer-supplied engine, transmission, or major component is installed, the standard coverage above may not apply. In those cases, the specific warranty terms — including duration, mileage, parts-versus-labor coverage, and any supplier warranty that governs — will be written on the Job Order for that repair, and those written terms control over the standard warranty. The Client will be asked to initial those terms at the time of authorization.
IV. Exclusions
This Limited Warranty does not cover, and Barrett Auto is not liable for:
- Damage or defects resulting from misuse, abuse, neglect, accident, alteration, modification, or improper maintenance of the Vehicle after the repair.
- Consequential or incidental damages, including towing, rental, loss of use, lost revenue or profits, lost time, inconvenience, or damage to personal property in the Vehicle, arising from the failure of a warranted part or Service — except where such limitation is not permitted by law.
- Damage attributable to parts, components, or fluids not supplied, approved, or installed by Barrett Auto. The Client assumes the risk associated with such items.
- Loss of any Vehicle system fluid, unless the loss is directly and solely attributable to a defect in Barrett Auto’s workmanship or a part supplied by Barrett Auto during the immediately preceding service, and not due to a pre-existing condition or other excluded cause.
- Pre-existing conditions or related components the Client declined to repair after recommendation. Where related work is declined, coverage on the performed repair may be limited to parts only, as noted in the Job Notes.
V. Disclaimer of Implied Warranties
EXCEPT FOR THE EXPRESS LIMITED WARRANTY PROVIDED HERE, BARRETT AUTO DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE FULLEST EXTENT PERMITTED BY LAW. Some of these limitations may not apply to consumer transactions; nothing in this Agreement waives any right that cannot be waived under applicable New York or federal law.
Estimates & Invoices
- Format. Estimates and invoices are presented in a job-rate format. On written request, Barrett Auto will provide a detailed breakdown of parts (manufacturer, part number, retail price, quantity) and labor (hours and labor rate).
- Labor hours. Labor is calculated using industry-standard flat-rate data (ALLDATA or MOTOR) where available; otherwise by the estimating technician’s professional judgment.
- Adjustments. If unforeseen conditions require additional time, Barrett Auto will notify the Client and obtain consent before the final bill exceeds the authorized estimate by more than ten percent (10%).
- Diagnostic charges. Diagnostic and scan time is billable Service. At Barrett Auto’s discretion, a diagnostic fee may be credited toward the cost of an authorized repair.
- Posted rates. Current labor rates are posted in the customer lobby and available on request.
Customer-Supplied Parts
Barrett Auto may decline to install Client-supplied parts. Where Barrett Auto agrees to install them, no warranty is provided on those parts and no labor warranty applies to that repair. If a Client-supplied part fails or is found defective, the Client is responsible for the part and for all labor to remove and reinstall it. The Client will be asked to initial this acknowledgment on the Job Order.
Fees & Payment
I. Payment Due
Unless otherwise agreed in writing, payment in full is due upon completion of the Service.
II. Deposit on Larger Jobs
For estimates exceeding $1,000.00, Barrett Auto may require a deposit of up to fifty percent (50%) before work begins. The deposit is applied to the final invoice. If the Client cancels before work begins, the deposit is refundable except for the cost of any special-order or non-returnable parts already ordered and any labor already performed. Restocking fees charged to Barrett Auto by a supplier may be deducted.
III. Card Surcharge & Payment Processing
Credit cards. Barrett Auto posts the total credit-card price for each transaction. Any credit-card surcharge will not exceed the amount the card processor charges Barrett Auto for that transaction, and the final price will not exceed the posted credit-card price. A discount may be offered for payment by cash or check.
Debit cards. No surcharge is applied to debit-card payments.
Third-party financing. If the Client finances payment through a Barrett Auto designated lender, a fee equal to the lender’s charge to Barrett Auto may apply and will be disclosed before the transaction.
IV. Shop Supplies & Hazmat Fees
Invoices typically include a Shop Supplies fee (miscellaneous consumables and fluids) and a Hazmat fee (environmentally compliant disposal of waste materials). Clients may ask for an estimate of these fees before work begins.
V. Tax Exemption
A Client claiming tax exemption must provide a valid New York exemption certificate (e.g., Form ST-120) on file before the exemption is applied. If an exemption is later determined to have been improperly applied, the Client agrees to indemnify Barrett Auto for the resulting tax, penalties, interest, and related costs.
Storage, Liens & Abandoned Vehicles
- Storage. Vehicles not retrieved within three (3) business days after the Client is notified the Vehicle is ready may accrue a storage fee of $80.00 per day, or the maximum permitted by law, whichever is less, until the Vehicle is retrieved and the balance is paid.
- Mechanic’s lien. If payment is not received as required, Barrett Auto may impose and enforce a garage keeper’s lien under New York Lien Law Article 8, Section 184, after providing statutory notice. Storage fees continue to accrue during the lien process.
- Abandoned vehicles. A Vehicle not retrieved, with payment not received, beyond the period permitted under New York’s abandoned-vehicle and lien procedures may be disposed of or sold in accordance with New York law. The Client remains responsible for storage, disposal costs, and any outstanding balance.
Client Responsibilities & Acknowledgments
- Disclosure. The Client warrants that all known defects, malfunctions, and relevant history of the Vehicle have been disclosed before Services begin.
- Vehicle contents. Barrett Auto is not responsible for personal property left in the Vehicle. Please remove valuables before drop-off.
- Diagnostic ports. The Client acknowledges that diagnostic tools may be connected to the Vehicle’s data ports. Barrett Auto is not responsible for pre-existing conditions revealed by, or data loss from aftermarket devices during, diagnostic procedures.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BARRETT AUTO’S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THE SERVICES — WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), WARRANTY, OR OTHERWISE — IS LIMITED TO THE AMOUNT PAID BY THE CLIENT FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM. BARRETT AUTO IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, EXCEPT WHERE SUCH LIMITATION IS NOT PERMITTED BY LAW. Nothing in this section limits any liability that cannot be limited under applicable law.
SMS Terms
By opting in via a web form or other medium, you agree to receive SMS messages from Barrett Auto, including customer-care messages. Message frequency varies; message and data rates may apply. See the privacy policy at https://barrettauto.com/privacy-policy/. Reply HELP for help, STOP to opt out. No mobile opt-in data is shared with third parties or affiliates.
General Provisions
- Force majeure. Barrett Auto is not liable for delay or failure to perform caused by circumstances beyond its reasonable control.
- Governing law. This Agreement is governed by the laws of the State of New York, without regard to conflict-of-laws principles.
- Dispute resolution. The parties will first attempt to resolve any dispute through good-faith negotiation; failing that, disputes will be resolved in the state or federal courts located in New York. This does not limit the Client’s right to file a complaint with the NYS DMV.
- Severability. If any provision is found invalid or unenforceable, the remaining provisions remain in effect, and the invalid provision is modified to the minimum extent necessary to be enforceable.
- Entire agreement & waiver. This Agreement is the entire agreement on its subject matter and supersedes prior understandings. No waiver is effective unless in writing and signed by an authorized representative of Barrett Auto.
Acceptance of Terms
By signing an estimate, work order, invoice, or repair order issued by Barrett Auto, or by authorizing work in person, by telephone, or electronically, the Client acknowledges and accepts these Terms of Service and authorizes the commencement and completion of the Services described.
Last updated: June 18, 2026.
